Our Returns Policy
We want every wholesale customer to be completely satisfied with their Bamques Green order. If something isn’t right, here’s how we handle it.
Damaged or Defective Goods
If your order arrives damaged or contains defective products:
- Contact us within 48 hours of delivery via email or WhatsApp
- Provide your order reference, a description of the issue, and photos of the damaged items and packaging
- We will arrange a replacement, credit, or refund as appropriate
- You will not be charged return shipping for damaged goods
Incorrect Orders
If you receive the wrong products:
- Contact us within 48 hours of delivery
- We will arrange collection of incorrect items and dispatch the correct order at no additional cost
Change of Mind Returns
We are a wholesale business-to-business supplier. Change of mind returns are not accepted for wholesale orders unless agreed in writing prior to dispatch.
If you are a retail customer, please use Amazon’s standard returns process for purchases made via Amazon.
How to Request a Return
- Email info@bamques.ie with subject line “Returns Request — [Your Order Reference]”
- Include photos of the issue and your order details
- We will respond within 2 business days with instructions
- Do not return goods without receiving a Return Authorisation from us first
Refunds
Approved refunds are processed within 5–10 working days via the original payment method. We will confirm the refund amount and timeline in writing.
Contact
For any returns-related queries:
Email: info@bamques.ie
WhatsApp: Available on our Contact page
